The Software Led to a Consistent 20% Revenue Growth and Quadrupled the Technicians Team.
Common Problems Solved for One Company
Implementing our Remediator IQ Software
Is your company experiencing any of these problems?
Having a hard time increasing profits?
Are you looking to expand your company?
Paper & Spreadsheet Hell
Before
After
The software tracks all jobs. Technicians enter work, measurements, videos, photos and readings of the job into the Mobile App which directly uploads to the central system which everyone in the office has acccess to.
Jobs were managed using spreadsheets, paper forms, files and verbal communications from technicians. This was very time consuming, cumbersome, required duplication of efforts and not accurate to say the least.
Results: Reduced admin time roughly 1-2 hours per job or 500-1000 man hours/month
Where Are the Techs Today?
Before
After
Technicians are now assigned to “regions” and when new jobs are assigned to a specific region, only those techs within that region will be assigned, this makes dispatching jobs faster!
In dispatching techs to the jobs there was no way to see which techs were assigned to each job, and which were available to dispatch to a new job based on type of job and region.
Results: Saves 20 hours per month
Unknown Job Status!
Before
After
The system dashboard now shows the status of the jobs, technician progress and invoice/claims process in one screen. There are special Dashboards for Management, Technicians and Claims Coordinators allowing them to prioritize and identify where effort should be placed.
No way to get an overview of the actual workload, active jobs, job progress and billing workflow from the spreadsheets they were using. To obtain the status of a job it required phone calls to tech, customers and homeowners. Very time consuming and also created issues when the homeowner or insurance company called to get updates on the job.
Results: Saves 10-15 hours/month
Paper Chaos
Before
After
The Technicians Mobile App was created to dispatch jobs to techs, record work notes, rooms reading and photographs of job. This app now sends all activity to the main system, eliminating the need for paper forms entirely, human error in transcription and the risk of losing documentation. Information is avaiable same day, instead of every few days (when technicians could go by office or or scan / email documents to office).
Paper was used to manage job activity. Staff would take notes on paper forms and turn them in every few days. Forms were lost, stained and required a person to read the techs hard to read handwriting and interpret notes.
Results: Saves 1-2 man hours per job or 500-1000 man hours per month
Did We Profit?
Before
After
All job related time and expenses are now easily recorded, such as dump fees, permits, disaster lodging when there are storms, generators, tarps, overtime and more. Now geo tags, time punches, check-ins are used resulting in accurate profits, very easily seen.
Cost and profit of jobs was incredibly time-consuming and difficult to figure out. Pricing a job was inaccurate and inconsistent. No way to really know if the techs were being efficient or if the job was of such scale it warranted more time and money.
Results: Consistent 20% increase in company revenue.
Company Just Cannot Expand
Before
After
Now there are NO limits as to how many technicians can be put in the field. On-boarding a technician takes less than 1 day. The Mobile App walks the technicians through every step of the job making it very easy. Remote access allows techs to use their iphone to log time, travel and expenses (such as gas, tires for trucks and dump fees).
Client could not manage more than 15 techs in the field, remotely spread-out across the state. Not knowing the volume of jobs per each region made planning for tech assignment extremely difficult. Some techs were abusing the bonus system by driving out of the way to do jobs, going after hours, or were reporting they were checking on jobs, when they were not actually on-site.
Results: Expansion of techs from 15 to 60 in 2 years. Zero hours wasted chasing after data as was the norm, now saves 100s of staff hours/month.
Equipment Confusion
Before
After
The Asset & Territory module now tracks all vehicles, assigned drivers, location of high value assets by region and person. Vehicle Isurance, Registation Renewal and Expenses are managed in 1 single place, simply.
There were several vehicles and high value assets like generators, dehumidifiers, trailers and trucks and no place to manage their drivers, location, insurance, repairs, expenses and incident reporting. There was no accountability and tremendous confusion.
Results: Eliminated $1000s in expenses related to purchasing needless equipment, not warranted
Dinosaur Accounting
Before
After
The software is integrated with Quickbooks Online. Invoices are automatically pushed into Quickbooks, eliminating the need for double entry entirely. Eliminated human data entry error.
Management of payments and invoices was done on spreadsheets and then manually entered into QuickBooks, a very time consuming process taking 4-6 days/month.
Results: 4-6 days saved per month.
Bad Customer Service
Before
After
The HR manager can track staff customer service and performance and notify management of potential issues with tech staff.
There was no way to assess customer satisfaction. If a homeowner complained, very often there was no way to understand or know which tech it applied to, or whether or not it was a valid grievance.
Results: HR now tracks both positive and negative feedback on staff.
Dishonest Staff Bonuses
Before
After
Techs can now clock-in and clock-out in real time. Manual timesheets are eliminated. The Mobile App tracks when, where and what they do on the jobs for accurate tracking of time within the system.
Very time-consuming to reconcile employee payments for payroll and staff bonuses. Techs were often paid bonuses for dishonest reporting, dirty disaster and other fixed value items. This was all done manually.
Results: Saves 6 to 8 hours/month of payroll staff. Supervisors now approve timesheets with 1 button.
Accounting Bad Hair Day
Before
After
Now, when payments are received they are logged into Quickbooks and synced to the Jobs and Invoices with the cick of a button.
Reconciling payments from the insurance companies was very difficult as they often send single checks to cover multiple invoices, an accounting nightmare.
Results: Saves 4-6 hours of accounting time.
Uncontrolled Expenses
Before
After
Technicians upload receipts to the system as they are incurred.
As the company expanded collecting the expenses and receipts from the staff became too time-consuming. Numerous hours were invested each week to reconcile such transactions.
Results: Reconciling payments and tech expenses takes only a few hours/month
Insurance Claims Ugliness
Before
After
Now, thanks to real-time time tracking of the techs via the Mobile App, claim status can be seen at a glance and in real-time. This eliminated emails, paper, lost forms and documents, photos being uploaded to the wrong job. Claims coordinators work is now a breeze.
Claims management was done by evaluating handwritten notes from technicians. No central management of files related to jobs. Jobs were saved in an isolated folder on a server with no organization. Throughout a job, a complicated spreadsheet was maintained to track where jobs were in relation to the claims process.
Results: Only 7 office staff needed to manage 100s of active jobs and 65+ techs in 2 states
No Equipment Inventory!
Before
After
The Technician Mobile App track all the equipment being used on any particular jobs and as the job site progresses techs return equipment so that other jobs can be serviced
No inventory control to understand which high value assets were being used on jobs and how long these assets had been on site.
Results: Revenue increase. Efficient allocation of equipment & vehicles
Is Our Fleet Down Today?
Before
After
The asset management section organizes vehicles, trailers and generators. Where they are dispatched to, insurance, registration and other maintenece related and expense activity.
No way to track the maintenance and work done on vehicles, trailers and other assets after the fleet surpassed 20. No way to understand ongoing, insurance and other maintenance related costs.
Results: Increased revenue related to tremendously reduced overhead.
Lost Paperwork?
Before
After
All forms were digitized and added into the Field Mobile App for easy access by the Techs.
Certain Insurance companies require specific forms prior to the work being done. These often had to be identified, printed, turned in and sent which was all-too-often omitted or lost adding hours for the Techs and the homeowner.
Results: Saved hours from Tech and improved customer service.
Lost Revenue!
Before
After
Management now receives automatic reports of all company finances, collections and aging receivables.
With spreadsheets there was no way to get accurate reporting on the totals owed by insurance companies.
Results: Management can now see the health of the company and identify all issues instantly.
How Do We Sell?
Before
After
Sales reps now have a dedicated area. They can see their accounts, number of jobs, collection status, contacts, collections and more.
No system in place for Marketing and Sales Representatives. No place to enter notes, comm with insurance companies or how much new business they were handling.
Results: Executives can now see the performance of Sales Reps at a glance.
